Terms & Conditions
1.0 Terms & Conditions of Sale
All goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.
2.0 Order Confirmation
Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within three days of the date on the document. OMK is not required to accept changes to the order after the order confirmation is accepted.
After a confirmation is issued, the customer cannot cancel an order without the written consent from OMK. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled. OMK reserves the right to cancel or refuse to accept an order due to erroneous information being entered on the website, or any technical errors which may affect prices or information given on the website.
4.0 Delivery & Transport
Delivery dates acknowledged by OMK are non-binding estimates only, based upon the best available information concerning current lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer).
Delivery terms will be considered as accepted by the buyer unless disagreement is notified to OMK in writing within three days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. Please see our Shipping & Returns page for further information.
All our products are carefully inspected before delivery. The buyer should also inspect carefully all items at the time of receiving the goods. Claims for damage and shortages must be notified to OMK within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the goods and acceptance of the quality.
OMK may not accept claims for damage resulting from storage by the customer or storage by OMK on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery. For dissatisfaction with colour, grain, veneering or texture of wood, and leathers because of natural variations, OMK will consider appropriate steps on case by case basis.
6.0 Returns Policy
Goods may only be returned after an agreement, in writing between OMK and the buyer.
Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery. Returns are at customers' own expense and risk, we advise you use an insured, signed for service.
All accurately returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days.
The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used.
Returns should be packaged carefully and returned to:
OMK Design Ltd, 18 Canham Road, London, W3 7SR.
Please include a copy of your invoice. The order should be sent using an insured and recorded service, always retain proof of postage.
7.0 Damaged or Faulty Items
We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact firstname.lastname@example.org as soon as possible so that we can resolve it for you promptly.
Prices on the website include VAT at the current rate. We reserve the right to amend prices at any time. It may be necessary to change prices up or down, this also includes any change to the rate of VAT. Any change in price will be confirmed to you when ordering.
Any disputes will be settled under English law in the courts of London who are deemed solely competent to settle any dispute concerning the sale.
10.0 Intellectual Property Rights
All rights, including copyright for this website, are owned or licensed to OMK Design Ltd. The website and its content, including information, text and images are protected under international copyright laws and conventions. Use is strictly prohibited without the permission of OMK unless for personal, non-commercial use. The User is required to comply with all copyright laws when using the website. OMK grants the User no rights to any intellectual property rights. These terms and conditions of use are governed by the law of the United Kingdom. All rights reserved.